Shipping Policy

Order Processing

Orders are processed within 1–2 business days. This includes order preparation and verification and does not include carrier transit time. Holidays are excluded.

Orders placed over the weekend will ship the next business day.
For example, orders placed on Friday will ship on Monday.

Orders are shipped via USPS or UPS within the continental U.S. (some exceptions may ship via FedEx).

We pack and ship orders once credit card authorization and verification are complete.

Tracking information is automatically emailed once your order is fulfilled. This simply means your order has been prepared and does not indicate that it has been handed off to the carrier or is in transit.

Standard orders typically arrive within 3–7 business days.

For security purposes, we reserve the right to require a signature upon delivery for high-value orders, regardless of the shipping method selected at checkout.

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Order Verification

Sometimes orders may be flagged as high-risk by our system. If an order is flagged or an address issue is detected, we may contact the customer by email to request additional verification before shipping, in order to prevent unauthorized transactions.

For your security, no orders will be processed until this verification is completed. If we do not receive confirmation within 24 hours, the order will be automatically canceled and refunded. 

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Delivery Options

Note: “business days” exclude weekends and U.S. federal holidays. Shipping over a weekend or before a holiday may add an extra day or two to the timetable.

We do not process orders on the following holidays:

• New Years Day, MLK Day
•   Presidents' Day
•  Memorial Day
•  Independance Day
•  Labor Day
• Columbus Day
• Thanksgiving Day 
•  Day after Thanksgiving
•  Christimas Eve
•  Christmas Day
•  New Years Eve.
• New Year's Day 

We will notify you by email within 48 hours of receipt of your order if there is a delay with your order that will affect the shipping windows specified above.

*Please Note: Estimated delivery times include order processing and packing time required (typically 24-48 hours) plus shipment time required. These are only estimates.

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We currently ship within the continental United States. Shipping to Alaska and Hawaii may be subject to additional charges.

We do not offer shipping to P.O. Boxes, APO/FPO addresses, U.S. territories, or freight forwarding agencies.

Orders placed with invalid, incomplete, or restricted addresses may be delayed, canceled, or refunded at our discretion.

We reserve the right to limit, refuse, or cancel shipments to certain addresses or locations due to carrier restrictions, security concerns, or operational limitations.

• Some oversized or special-packaging items are excluded from free shipping due to additional handling and shipping costs. A $25 shipping fee applies to these items.

• Free Economy Shipping applies to eligible orders within the continental U.S. Additional shipping fees apply for Alaska and Hawaii.

• We do not offer international shipping outside of the United States.

Delivery times may vary, and certain locations may require additional transit time depending on the carrier and destination.

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Delivery Issues / Lost Packages

Delivered but not received

If your package is marked as “Delivered” but you have not received it, please follow the steps below:

• Check around your property: Please check with household members, neighbors, or building management, as someone may have accepted the package on your behalf.

• Verify your shipping address: Ensure the address provided on your order is correct.

• Contact your local carrier office: Provide your tracking number and request to speak with a delivery supervisor. They can verify the GPS location of the delivery scan.

If the package is still missing, please email us at amazoccer@gmail.com, and we will open a formal claim with the carrier to begin the investigation.

Once a package is marked as “Delivered” by the carrier, as defined in this Shipping Policy, responsibility for the shipment transfers to the customer, and the carrier’s delivery scan is considered final unless proven otherwise by the carrier. We are not responsible for packages that are lost, stolen, or misplaced after delivery is confirmed.

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No Tracking Updates / In-Transit Packages

If your tracking number shows no updates or movement for more than 5 business days and the package has not been marked as delivered, please contact us at amazoccer@gmail.com

Before contacting us, we recommend the following:

• Confirm your shipping address is correct.

• Contact the carrier directly using your tracking number to request a status update.

• Allow additional time, as delays may occur due to weather, holidays, or high carrier volume.

If the package continues to show no movement, we will open a formal investigation with the carrier.

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Definitions

For the purposes of this Shipping Policy, the following definitions apply:

• Delivered: A package is considered Delivered when the carrier’s tracking information confirms successful delivery to the shipping address provided at checkout. The carrier’s delivery scan (including GPS confirmation, when available) is considered final unless proven otherwise by the carrier.

• In Transit: A package is considered In Transit when it has been accepted by the carrier and is moving through the carrier’s network, even if tracking updates are delayed or temporarily unavailable.

• Lost Package: A package is considered Lost only after the carrier or shipping insurance provider has completed an investigation and officially confirms the package as lost.

• No Tracking Updates: Refers to a shipment that shows no tracking movement for an extended period (typically more than 5 business days) but has not been marked as delivered by the carrier.

• High-Value Order: An order that meets internal value thresholds and may require additional security measures, such as signature confirmation upon delivery, at our discretion.

• Carrier: The shipping service provider responsible for transporting and delivering the order (including, but not limited to, USPS, UPS, or FedEx).

• Freight Forwarding Agency: A third-party service that receives packages on behalf of the customer and forwards them to another destination. Orders shipped to freight forwarding agencies are not eligible for delivery issue claims, refunds, or replacements.

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Carrier Investigation & Resolution

Carrier or shipping insurance investigations may take up to two weeks. Refunds or replacements, if applicable, will be processed only after the carrier officially confirms the package as lost.

Refunds or replacements are not guaranteed and are subject to the carrier or shipping insurance’s final determination.

During this process, the customer may be required to verify the claim through a secure external link, which is part of the carrier or shipping insurance investigation process. This link is used solely to confirm order details and the delivery issue and does not collect sensitive personal or payment information.

Chargebacks or disputes filed before completing our resolution process may result in delayed or denied claims.

All communication regarding shipping issues or claims will be conducted exclusively via our official email: amazoccer@gmail.com

For full details on refunds, returns, and order cancellation terms, please refer to our Returns & Refund Policy.